RETURN & EXCHANGE POLICY

Our return policy is designed to give you confidence in your purchases from Med Hemp Now. If you are not completely satisfied with your order, we offer a straightforward refund or exchange process.
We prioritize your satisfaction and aim to address any concerns promptly. Please reach out to our customer service team to initiate a return or exchange.
Your feedback is valuable to us, and we are dedicated to ensuring a positive experience with our products.

Shipping Policy

Please allow 3 to 5 business days to process your order. This processing time does not include weekends, holidays, or holiday weekends. Depending on your location, it may take longer to get to you. You will get a confirmation email with a tracking number when the order is shipped.

Refund/Return  Policy

Refunds (if applicable): There are no refunds issued for CBD products.

There are no refunds for Hemp-derived CBD products unless the item/items package contents are damaged or defective.

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If the items are damaged or defective, we request that you email us pictures of damaged or defective merchandise. We may ask you to mail the defective item back to us for quality control if appropriate. 

Cancellations

Your cancellation must be made before your order ships.  No exceptions! We will gladly issue a store credit or exchange. If you wish to cancel your order, please call our Customer Service at 910-900-8519 or email us at info@medhempnow.com

During the checkout process, you will be given the complete terms of your purchase. In those terms is your clear understanding that we are selling these products as containing CBD (cannabidiol) from hemp oil. These products have not been evaluated by the FDA. We are committed to complete compliance with FDA regulations and as such, because these products have not been evaluated by the FDA, we make no claims as to any extra benefits for products containing CBD (cannabidiol). If you decide to purchase our products, you are drawing your own opinions as to any additional benefits or use these products may provide.

To return a product, we ask that you email us directly.

Our policy lasts 30 days. Unfortunately, if 30 days have passed since your purchase, we can’t offer you an exchange.

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To be eligible for a return, your item must be unused and in the same condition, you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.  Please don't mail your package back to the address on the package.

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Refunds (if applicable) There are no refunds issued for CBD products.

Once your return is received and inspected, we will email you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

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If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original payment method within a few days.

Exchanges (if applicable)

We only replace items if they are defective or damaged. However, if you need to exchange it for the same product, email us at hempwellnessstore@gmail.com.

Shipping

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To return your product, send us an email to hempwellnessstore@gmail.com

You will be responsible for paying for your shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

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Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you ship an item you should consider using a trackable shipping service or purchasing shipping insurance. There is no guarantee that we will receive your returned item.