Store Policies

Shipping Policy

Please allow 3 to 5 business days to process your order. This processing time does not include weekends, holidays, or holiday weekends. Depending on your location, it may take longer to get to you. You will get a confirmation email with a tracking number when the order is shipped.

Refund/Return  Policy

Refunds (if applicable) There are no refunds issued for CBD products.

There are no refunds for Hemp-derived CBD products unless the item/items package contents are damaged or defective.

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If the items are damaged or defective, we request that you email us pictures of damaged or defective merchandise. We may ask you to mail the defective item back to us for quality control if appropriate. 

Cancellations

Your cancellation must be made before your order ships.  No exceptions! We will gladly issue a store credit or exchange. If you wish to cancel your order, please call our Customer Service at 910-900-8519 or email us at info@medhempnow.com

During the checkout process, you will be given the complete terms of your purchase. In those terms is your clear understanding that we are selling these products as containing CBD (cannabidiol) from hemp oil. These products have not been evaluated by the FDA. We are committed to complete compliance with FDA regulations and as such, because these products have not been evaluated by the FDA, we make no claims as to any extra benefits for products containing CBD (cannabidiol). If you decide to purchase our products, you are drawing your own opinions as to any additional benefits or use these products may provide.

To return a product, we ask that you email us directly.

Our policy lasts 30 days. Unfortunately, if 30 days have passed since your purchase, we can’t offer you an exchange.

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To be eligible for a return, your item must be unused and in the same condition, you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.  Please don't mail your package back to the address on the package.

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Refunds (if applicable) There are no refunds issued for CBD products.

Once your return is received and inspected, we will email you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

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If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original payment method within a few days.

Exchanges (if applicable)

We only replace items if they are defective or damaged. However, if you need to exchange it for the same product, email us at hempwellnessstore@gmail.com.

Shipping

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To return your product, send us an email to hempwellnessstore@gmail.com

You will be responsible for paying for your shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

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Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you ship an item you should consider using a trackable shipping service or purchasing shipping insurance. There is no guarantee that we will receive your returned item.

Privacy Policy

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This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.medhempnow.com (the “Site”).

This privacy policy governs the manner in which Hemp Wellness Store, LLC (HWS) collects, uses, maintains, and discloses information collected from users of the medhempnow.com website. By using this site, you agree to accept this policy. If you do not agree with this policy, please do not use this site.

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This policy applies to the site and all products and services offered on the site. Users may be subject to different protection standards.

We may update this policy from time to time. Your continued use of the Site following any changes will indicate your acceptance of those changes. We encourage users to frequently check this page for any changes and stay informed on how we protect the information it collects. It is your responsibility to review this policy periodically and be aware of any updates.

Information Collected

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We collect personal information from users in a variety of ways, including when users access the site, place an order, respond to surveys, fill out a form or questionnaire, or in connection with other activities, services, features, and resources available on the site. Personal information may include:

Name
Email address
Mailing address
Phone number
Credit card information

Personal information will be collected from users only if it is voluntarily provided. Users can refuse to provide personal information at any time. However, this may prevent them from engaging in certain activities, such as purchasing products.

We may also collect non-personal information about users when they use the site. Non-personal information may include a browser name, computer information, and technical information about the user’s means (e.g., operating system, etc.) of accessing the site.

Use of Information

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Information collected may be used by us to better understand the needs of our customers and to provide an overall better user experience. Specifically, information may be used for internal record keeping; to improve products and services; to send promotional material about new products, special offers, and other information which may be of interest; and for market research purposes.

Cookies

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This site uses cookies. A cookie is a piece of data stored on a user’s hard drive to help us improve access to the site and the user experience. A cookie may be used to collect data, such as web traffic and personal preferences. However, a cookie does not provide us with access to a user’s computer or any personal information, other than data that is voluntarily shared by the user. You may choose to decline cookies by changing the settings on your web browser to refuse cookies or provide an alert when cookies are being sent. However, this may prevent you from taking full advantage of the website.

Protecting Personal Information

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We will not sell, distribute, or rent users’ personal information to any third party unless you have given us permission to do so or we are required by law to do so.

You may choose to restrict the collection or use of personal information. You may also request details of the personal information we hold about you. A small fee may apply. If you believe any information we have on you is incorrect or incomplete, you may contact us by any means shown in the Contact Us section of the site. We will promptly correct any information we find to be incorrect.

Minors

The Site is not intended for individuals under the age of 21.

Contact us

If you have questions, please contact us by email at hempwellnessstore@gmail.com

Low Minimum Order Wholesale

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Our low minimum order policy gives businesses the ability and flexibility to buy wholesale even if they are not ordering in large quantities. This gives everyone the freedom to take advantage of discount prices without the hassle of buying in bulk. Find out how to buy with low to no minimum order.

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If you have any questions, comments, or concerns about our wholesale products or no minimum order policy please contact us at any time.

- Credit / Debit Cards
- Invoice/Pay Links

- Offline Payments